“New rules @ work” by Barbara Pachter: Book Review

barbara pachterBarbara Pachter is an internationally-known business etiquette and communications speaker and coach. She has presented more than 2500 seminars all around the world including the first-ever seminar for businesswomen in Kuwait. Barbara Pachter is also adjunct faculty in the School of Business at Rutgers University. She has written ten books, some of those are: New Rules @ work, The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, At Home, Online and In Life, The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success (read my review here: http://careerheads.com/business-etiquette-book-review/), When The Little Things Count … And They Always Count.

Her clients include: Microsoft, Campbell Soup, Chrysler, Bayer, Children’s Hospital, Con Edison, Pfizer, Cisco Systems, Princeton University, Wawa, Moody’s, Cleveland Clinic, Novartis,

Newspapers and magazines also quoted Barbara Pachter on a regular basis, including The New York Times, TIME Magazine and The Wall Street Journal. She appeared also on ABC’s 20/20, The Early Show and The TODAY Show. In the Harvard Business Review she is also known for her discussions on business etiquette. Barbara Pachter’s expertise consists in: business etiquette, business writing, assertive communication, professional presence, presentation skills, women in the workplace and career development.

She gained her undergraduate and graduate degrees from the University of Michigan and also completed postgraduate studies at Temple University and in the Middle East. In the past she also gained experience as a ESL teacher. You can visit her website at: http://www.Pachter.com and follow her on Twitter @BarbaraPachter.


New Rules @ Work: My Book Review 

The book “New rules @ work” by Barbara Pachter  and Ellen Schneid Coleman focuses on workplace etiquette and provides:
* for every chapter one or more stories,
* lessons to be learnt from (called “What went wrong?”),
* quick tips (handy tips on related topics),
* blunder busters (how to recover from an innocent mistake and rebuild your professional image),
* Pachter’s Pointer (techniques that the author learnt and which will help you to steer you through some of the finer points of business etiquette).
I liked the fact that the author very often emphasized the impact that poor manners can have on your business.
People love reading and learning from stories and personal experiences. If you are looking for that kind of book, this is the one! It offers 147 stories/experiences! I don’t know of any other resource where you would find so many in one place!



5 Things I loved about “New Rules @ work”


 # 1 – The stories and experiences throughout the book New Rules @ work. It would be very difficult to choose one favourite story, because there were so many really good ones). It is this aspect of the book that makes it so special!


# 2 – The practical examples provided to use on various occasions. She suggests the exact phrasing for it. Some of the topics are for example:
  • What you should say after being introduced
  • How to accept a compliment graciously
  • How to write thank you notes
  • What to do if you are interrupted
  • How to avoid taboo topics
# 3 – The tests that are included in “New Rules @ work”, such as: how techno savvy are you, conflict self assessment, where are you on the relationship track, your image: what message are you sending? It helps you to find out more about yourself.


# 4 – Some creative approaches in dealing with specific dilemmas, such as: effective ways to remember certain rules, how to drink creatively, how to let other people know how you would like to be called.


# 5 – The length of the chapters, it was well structured and easy to read. My 3 favourite chapters were: part 1 (making connections and establishing rapport), part 3 (a professional presence), and part 6: (what to say when it’s hard to say).


When I was reading “New Rules @ work” I looked at it from 3 different perspectives: as a reader (business professional), as an etiquette professional, and as a potential client.


As a reader I felt… WOW! There are a lot of useful tips, covering a wide range of topics from table manners, to email etiquette, communication at the workplace, and much more. The content is presented in a well structured way and coming straight to the point.


As an etiquette professional I felt … WOW! There are some really interesting stories which would enrich every Etiquette Consultant’s training program.


As a potential client I felt … WOW! This person is the one I’m going to hire for my own staff in etiquette matters. I don’t need to look any further. She is a communication expert and her competence comes across very well in her book. Furthermore, she has many years of experience, not just in the US but also on an international scale. She mastered it in an excellent way to teach readers on etiquette and at the same time to promote herself as an expert in this field, brilliant!



How would I rate “New Rules @ work”?


Without doubt, 10 out of 10. Let me tell you why. I’ve read quite a lot of etiquette books and what many of them have in common is that too often they focus too much on the do’s and don’ts only. This book is different. This book gives you stories and personal experiences from the author and etiquette seminar attendees. It makes an ordinary etiquette book extraordinary!!! I know from my personal experience and I fully agree with the author in saying that telling a story or sharing a personal experience makes it much more memorable.
One more thing:
When I was reading “New Rules @ work” I felt like taking a seminar BECAUSE in a seminar the trainer would (hopefully) share stories and experiences, you would (eventually) get to do tests, you would get to know the do’s and don’ts, and you would get to know other course seminars questions and dilemmas, too. And that for just $15! Great, I must say!
Karin Schroeck-Singh


New Rules @workBook Title: “New rules @ work” – 79 Etiquette Tips, Tools, and Techniques to get ahead and stay ahead

Authors: Barbara Pachter with Ellen Schneid Coleman

Pages: 258
Publisher: Prentice Hall Press/Penguin Group
ISBN-10: 0735204071
ISBN-13: 978-0735204072
Price: $15 (paperback), $ 0.01 (used), http://www.Amazon.com
Content: 6 Chapters
  • The Inside Scoop: Making Connections and Establishing rapport
  • Dining, Drinking, and other “strictly business” social occasions
  • A Professional presence: It’s more than what you do, it’s how you do it
  • Techno- and Retro-Etiquette: Getting your message across in a 24/7 World
  • Your Career is what you make it: Business skills to take you up the corporate ladder
  • What to say when it’s hard to say: How to handle difficult communications

I would appreciate it if you could place a comment or vote below on the usefulness of this business etiquette book review. If you know someone who could also benefit from “New Rules @ work”, please feel free to spread the word. Thanks!


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Author: Karin Schroeck-Singh

Karin Schroeck-Singh is a trilingual Career Optimizer at www.Careerheads.com. She has an MBA from the University of Leicester (UK) and gained 20 years of international work experience in various industries in Italy, the UK and India. Her passion lies in creating multilingual, high-quality content in career matters, giving highly engaging public speeches and helping job seekers to optimize their career by providing professional coaching. She is the author of several ebooks, among them “44 Tips for a successful Video Interview” (http://careerheads.com/product/ebook-44-tips-for-a-successful-video-interview/). She has written several career and business articles for international HR and Marketing companies. Her favourite motto is “Learn from anyone, anywhere, anytime!” Follow her on Twitter @CareerHeads.

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